03-12-2012 10:04 AM - edited 03-19-2019 04:34 AM
Hi all,
i`m using cisco cucm-BE with mgcp protocol with the gateways,
When someone called form the pstn to the cucm and after he hear the autoattendant:
the MOH only works when i press 0 (the operator) and when i press an internal extension i hear a ring back tone and sometimes i hear the MOH for one second but when i dial 0 i hear the MOH Normally after "wait while i transfer your call"
how i can hear the MOH too after i dial the internal extension normally?
the following is done:
-am using unicast MOH
- that media resource is enabled. Media Resource->MoH Server and verify that the run flag is set to YES.
- Restart the Cisco IP Voice Media Stream App service.
- Check if G711,G729 is enabled for MoH in Service Parameters->Call Manager->Cisco IP Voice Media Stream App service.
- the IP Phones or Gateways has assigned the MRGL that include the MOH resource.
thanks
03-12-2012 11:39 AM
On the phone configuration in Call Manager, do you have the proper setting for User Hold MOH audio source?
03-12-2012 10:33 PM
YES i have the proper settings for User Hold MOH audio source.
thanks
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