Hi,
We have created a setup for treating callers with IVR and choosing the options and based on the caller input, the call will be sent to Hunt pilots configured in CUCM using the CUCM native call queuing. And if no agents are logged in, we want the callers to be treated with a greeting which will be played from another call handler. However, this part is not working and when there is no agent logged in, the caller is informed that the number did not answer and is routed to the initial call handler.
In the When no hunt members answer, are logged in, or registered, I have given the extn for the Call Handler 2. But the 1st call handler greeting is played again when no hunt members are logged in.
The call flow is like this:
caller > CTI route point > Unity call handler (Main) > caller input > Transfer to altrnate contatc number > CUCM > Hunt Pilot > Call handler 2 (if no agent is logged in)
Can someone please assist on what I am missing here?
Regards,
Libin Benedict
