04-28-2013 11:58 PM - edited 03-19-2019 06:39 AM
Hi
I'm trying to install Unified Workforce Optimization-Quality Management 8.5. I am little bit lost in the process. I already have CUCM 8.5 & UCCX 8.5. I installed the QM but need guidance to integrate it with CUCM & UCCX. I am also confused about the CC DB user "uccxworkforce". In the informix DB how I will create this user?Will be highly pleased if anybody can guide me.
Thanks
Asif
04-29-2013 08:38 PM
Hi Asif,
Cisco Unified CC Database:
Use the Cisco Unified CC Database window to identify the location of the Cisco Unified
Contact Center Express (Unified CCX) database and configure access to the Cisco
Unified CCX database. Quality Management uses this information to sync agents and
teams from Cisco Unified CCX.
You can only edit the information in this step if the Site Configuration Setup tool
(PostInstall.exe) is running on the Quality Management Base Services server. When
viewed in Quality Management Administrator, it is read-only.
NOTE: For more information on the Site Configuration Setup tool, see
“Site Configuration Setup” in the Installation Guide.
User :
Login ID used to access the Cisco Unified CC database. This user
must have write permission to the database. The login ID is
uccxworkforce and the field is disabled by default.
Hope this helps.
Anand
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04-29-2013 10:00 PM
Hi Anand
Thanks for your reply. My query is how I will create this CC database user "uccxworkforce" in the informix DB and give the write permission to the database?
Thanks
Asif
04-30-2013 02:28 AM
Hi Asif,
PLease refer the section "Cisco Unified CC Database Checklist" Table.47 in the below link,
DB Instance Name user login • Username: uccxworkforce
• Password:
--------------------------------
You can use the UCCX Appadmin->Tools->Password Management page to reset the Password for this user.
Hope this helps.
Anand
Please rate helpful posts !!
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