I am trying to create a new VM profile so that I can send calls from CUE Autoattendant via CUCM 8.6 to a group VM box on Unity Connection. The standard global (default) VM already exists on 800010000/CSS_Voicemail.
I have created a new VM profile Test_VM on a new VM Pilot 5551011828/CSS_Voicemail and changed the lines on the phones to have Test_VM as their VM profile.
When I press messages button on the phone, I get reorder/fast busy tone, and also if I ring 5551011828 from the phones. I think I am missing some configuration here maybe?
That would be true if I was forwarding on busy or no answer from the phones - but I need to send a call directly from AA to their group VM box. I have a script on CUE AA that says Press 2 to send a VM (to group). For this, I believe that I need to set up a new VM pilot as I need a destination for my Call Redirect in AA. I could possibly set up a new DN with a CFWDALL - but that is a bit messy and more of a workround.
The required call routing is - phones all ring (broadcast hunt group) for 30s, then forward to AA. AA script is Press 1 to send call back to phones to ring for 30s again (like a requeue), Press 2 to forward to their shared VM box, or Press 3 to go to an escallation phone destination.