Not possible for the caller to leave a message for more than 40 Sec

[hamedhedayat]

Hi,

I use Cisco Unity Connection version: 12.5.1.12900-56.

When i Sign into Cisco unity connection i see this message :

The Cisco Unity Connection cluster subscriber server has changed to Primary Status (failover has occurred). To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.

Now the subscriber server is Primary server.

In this case is not possible for the caller to leave a message for more than 40 Sec.

I changed Publicher Server to Primary Server.

In this case is not possible for the caller to leave a message for more than 10 Sec.

Class of Service -> message length = 300

Thank you.

[Nithin Eluvathingal]

For a single user or for all  users ?

Can you check the mail box stores 

[hamedhedayat]

Hallo,

Thanks for reply. 

unfortunately for all user.

How can i check the mail box stores?

[JFOXP · Accepted solution]

Hey, Did you get this resolved?

Out of interest... What happens after the 40/10 Seconds, Does the call simply hang up or do you hear any error messages?

Can you check to see if the messages are actually being left?

[hamedhedayat]

hello, unfortunately the problem has not yet been resolved. 

the call does simply hang up after 10 sec.

the message are actually being left.

[Flo.Matalis]

the call does simply hang up after 10 sec.

> Do you mean while the caller is trying to leave a voicemail, call just suddenly hang up after 10 seconds?

Few more questions:

Does this happen to internal calls also? 

Is this happening all the time?

[hamedhedayat]

Yes, you got me right.

That happen to internal and external calls and all the time

[JFOXP]

Time to grab some logs my friend.

Enable the Macro Traces and then replicate the issue.

You'll probably need Call Control (Miu) Traces (expand the macro trace to select SIP or SCCP) and Call Flow Diagnostics 

Collect logs from RTMT (Collect Traces) - Connection Conversation Manager.

[hamedhedayat]

Hey,

I have finished the logs for Connection Conversation Manager. , what should I look for.

Beste Grüße

Hamed

[JFOXP]

Are you able to share them?

Will need the exact time of the call, the Called and Calling number

[hamedhedayat]

unfortunately, i am not allowed to share that.

[hamedhedayat]

Im not sure if i did the Logging correctly. 

I have two Folder.

 CUC and Syslog.

is that correct?

Grüß

Hamed