one subscriber getting duplicate messages in outlook and the TUI

[ranpierce]

This is only happening for one subscriber I have looked all over the SA and SQL tables and only see one entry for this user. He is also only a member of the all subsribers DL and not other.

I hope someone has an idea. Exchange 2007 and Unity 7.02

This only happening from outside callers.

Randy

[Ginger Dillon]

Hi Randy -

Have you run Exchange System Manager message tracking for that user and Exchange server? This could help reveal the extra message and its source. Two other things to consider:

- A user account has Delivery Options on Exchange General tab set to Forward to address

- Outlook inbox rule redirect messages to inbox

Ginger