opening greeting for different customers

[rjain]

Can we use unity to play differnet opening greeting for different customer ?

[lindborg]

yes, you can use routing rules to do this (i.e. calls to different dialed numbers go to different call handlers).

You can check out the "Audiotext applications in Unity" paper on the Documents page of www.CiscoUnitytools.com for more details on what you can and can't do with respect to tenant services type deployments with Unity.

[rhugo]

Is there a variation of this supported in Unity Express, where you can configure for multiple tenants?

Rob H.