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Outbound Agent-based campaigns don't work for SIP Dialer

bankspb
Level 1
Level 1

UCCE + CVP +VVB

Transfer to IVR campaigns is working fine

Outbound Agent-based campaigns don't work for SIP Dialer (error translation route)

We need: If agents are available, SIP Dialer call to the client and plays welcome prompt and connecting to queue to the skill group.

 

If using Transfer to IVR campaigns, progressive dialing isn't working correctly: dialer calls to 8 clients (the total number of IVR ports allocated for the specific skill group in the campaign), but ignoring information of available agents in skill-group (lines per agent=1.5) and SkillGroup.TEST_Campaign_8099.SG.OutboundPercent in admin script.

 
 

 

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