Presence/CUPC and Webex integration

[Julio Coral Orbes]

Hi, im trying to make the Cisco  Unified Presence and Webex Integration, i'm using CUPS 8.6 and Personal  Communicator 8.5, i made the procedure described here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/install_upgrade/deployment/guide/dgappendixB.html#wp1099846

in  the Personal Communicator the conferencing server status appears ok,  when  i try to start a meeting, the web page of my webex account  automatically start but in the meeting loading procedure appears a  message that says: "you cannot join the meeting, the meeting number you  typed is incorrect; error: 5039"

if i go to check the meetings in my webex account, the meeting is programmed correctly, but when i try to start it, get the same error.

im using the partner ID and site ID of my webex account.

Any idea?

Thanks

UPDATE: i solve the problem, i just installed a older version of CUPC, the 8.3.1, the 8.3.5 was the version that presented problems.

[bastienbertout]

Hi,

I meet the exact same problem with CUPC 8.5.4.

Did you opened a case to Cisco TAC ?

Is there any update not forcing us to downgrade to an old 8.3.1 version ?

Thanx

[Julio Coral Orbes]

Hi

No, i didnt open a case on Cisco Tac, but when the problem was unsolved i called to CIsco webex numbers for technical support but they were unable to help me.

i dont know if there is any option to solve this issue without downgrading the CUPC.

I had my implemententation in a Lab enviornment then it was no problem regarding to downgrade and show to some clients the things working... i hope that Cisco solve this issue in future CUPC versions.

[bastienbertout]

Hi,

Thanx for your answer. We just found that the problem came from special french characters generated in the webex meeting subject name by CUPC.

Example :  "Bonemine T�l�conf�rence"

If I change the language on my PC so that CUPC turns to english, there is no more problem.

We opened a case to the TAC and are waiting for a workaround or a special release.

Regards,

Bastien.

[bastienbertout]

For information, we meet defect CSCtl74451 which should be resolved in CUPC 8.5.5.

CUPC 8.5.5 should be release in December.

Regards,

Bastien.