cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
534
Views
5
Helpful
2
Replies

Problem with C2811-15UC/K9

josmartinezits
Beginner
Beginner

I'm having a problem with a Cisco 2811 UC Bundle. I installed it and immediately upgraded the IOS as well as the CUE to the newer version 7.1. Telephony is working great, however when I tried to activate the mailboxes it tells me that I have no mailboxes available on the CUE.

I figured it would be a PAK issue, so I looked through all the documentation that came with the router, and the only PAK I found was the Call Connector which obviously does something else. I investigated a little further and it turns out that the bundle comes with the CUE/UCME prepacked and ready to go, much like Plug & Play.

So If I downgrade the IOS and the CUE to factory settings, will everything be available as it came in the original Bundle, or is there a special type of IOS/CUE Bundle firmware I must download?

2 Replies 2

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

I think you have two choices:

1. contact licensing@cisco.com and say that you need the CUE PAKs because the bundle you bought entitles you to that.

or

2. downgrade to CUE 7.0 that needs no PAKs.

In any case is not necessary to downgrade IOS.

Thanks,

The easiest solution I seem to have right now is downgrade the CUE since it came originally with the 3.1. I will try that and let you know.

Thank you very much!

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: