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Problem with Click to dial and LDAP Authentication

williamsmj7
Beginner
Beginner

Hi All,

I'm trying to get the Cisco Click to Call application to work. If I disable LDAP authentication and point the application to one of my subscribers I can successfully connect with a password for my account setup on CUCM. If I reable LDAP and put my LDAP password into the application then the application gives me an error about invalid password when I try to dial and won't save any changes to server settings.

When LDAP is enabled if I goto https://myserver/webdialer/webdialer and login with LDAP credentials I can dial a number successfully.

Any ideas on how to trouble shoot this?

Thanks,

Mike Williams

1 Accepted Solution

Accepted Solutions

Hi Michael,

 

Look like your not using a supported LDAP Server

 

LDAP Directory Support 

LDAP Directory Type

Cisco Unified CM 6.x

Cisco Unified CM 7.x

Cisco Unified CM 8.x

Microsoft AD 2000
Microsoft AD 2003
Microsoft AD 2008
Microsoft ADAM 2003
Microsoft LDS 2008

Yes

Yes

Cisco Unified CM 7.1(3) or later release is required for Microsoft ADAM and LDS.

Yes

But Microsoft AD 2000 is not supported with Unified CM 8.x.

Netscape 4.x

Yes

No longer supported1

No longer supported1

iPlanet 5.0

Yes

No longer supported1

No longer supported1

iPlanet 5.1

SunOne 5.2

Yes

Yes

Yes

SunOne 6.x

Yes

Yes

Yes

OpenLDAP 2.3.39
OpenLDAP 2.4

No

Yes2

Yes

1 The directory vendor indicates that this solution has reached End of Life.

2 This directory type is supported only with Cisco Unified CM 7.1(2) and later releases.

 

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/directry.html

 

HTH,

 

Justin

View solution in original post

6 Replies 6

Justin Brenton
Enthusiast
Enthusiast

Hi Mike ,

 

Here is a troubleshooting guide for CUCM 7. 

 

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/7.0/english/install/guide/C2C6chapter.html

 

HTH,

 

Justin