07-26-2011 07:58 AM - edited 03-19-2019 03:20 AM
Hi All,
I'm trying to get the Cisco Click to Call application to work. If I disable LDAP authentication and point the application to one of my subscribers I can successfully connect with a password for my account setup on CUCM. If I reable LDAP and put my LDAP password into the application then the application gives me an error about invalid password when I try to dial and won't save any changes to server settings.
When LDAP is enabled if I goto https://myserver/webdialer/webdialer and login with LDAP credentials I can dial a number successfully.
Any ideas on how to trouble shoot this?
Thanks,
Mike Williams
Solved! Go to Solution.
07-28-2011 09:23 AM
Hi Michael,
Look like your not using a supported LDAP Server
LDAP Directory Type | Cisco Unified CM 6.x | Cisco Unified CM 7.x | Cisco Unified CM 8.x |
---|---|---|---|
Microsoft AD 2000 | Yes | Yes Cisco Unified CM 7.1(3) or later release is required for Microsoft ADAM and LDS. | Yes But Microsoft AD 2000 is not supported with Unified CM 8.x. |
Netscape 4.x | Yes | No longer supported1 | No longer supported1 |
iPlanet 5.0 | Yes | No longer supported1 | No longer supported1 |
iPlanet 5.1 SunOne 5.2 | Yes | Yes | Yes |
SunOne 6.x | Yes | Yes | Yes |
OpenLDAP 2.3.39 | No | Yes2 | Yes |
1 The directory vendor indicates that this solution has reached End of Life. 2 This directory type is supported only with Cisco Unified CM 7.1(2) and later releases. |
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/directry.html
HTH,
Justin
07-27-2011 12:10 AM
Hi Mike ,
Here is a troubleshooting guide for CUCM 7.
HTH,
Justin