Solved: Problem with Click to dial and LDAP Authentication

williamsmj7 · ‎07-26-2011

Hi All,

I'm trying to get the Cisco Click to Call application to work. If I disable LDAP authentication and point the application to one of my subscribers I can successfully connect with a password for my account setup on CUCM. If I reable LDAP and put my LDAP password into the application then the application gives me an error about invalid password when I try to dial and won't save any changes to server settings.

When LDAP is enabled if I goto https://myserver/webdialer/webdialer and login with LDAP credentials I can dial a number successfully.

Any ideas on how to trouble shoot this?

Thanks,

Mike Williams

Justin Brenton · ‎07-28-2011

Hi Michael,

Look like your not using a supported LDAP Server

LDAP Directory Support
LDAP Directory Type	Cisco Unified CM 6.x	Cisco Unified CM 7.x	Cisco Unified CM 8.x
Microsoft AD 2000 Microsoft AD 2003 Microsoft AD 2008 Microsoft ADAM 2003 Microsoft LDS 2008	Yes	Yes Cisco Unified CM 7.1(3) or later release is required for Microsoft ADAM and LDS.	Yes But Microsoft AD 2000 is not supported with Unified CM 8.x.


Netscape 4.x	Yes	No longer supported¹	No longer supported¹
iPlanet 5.0	Yes	No longer supported¹	No longer supported¹
iPlanet 5.1 SunOne 5.2	Yes	Yes	Yes
iPlanet 5.1 SunOne 5.2	Yes	Yes	Yes
SunOne 6.x	Yes	Yes	Yes
OpenLDAP 2.3.39 OpenLDAP 2.4	No	Yes²	Yes
OpenLDAP 2.3.39 OpenLDAP 2.4	No	Yes²	Yes

¹The directory vendor indicates that this solution has reached End of Life.

²This directory type is supported only with Cisco Unified CM 7.1(2) and later releases.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/directry.html

HTH,

Justin

View solution in original post

Justin Brenton · ‎07-27-2011

Hi Mike ,

Here is a troubleshooting guide for CUCM 7.

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/7.0/english/install/guide/C2C6chapter.html

HTH,

Justin