Unified Communications Infrastructure

Hey all,We have configured unity connection 8.5 and exchange 2003 to work together as single inbox.  Messages are delivered and everything is working as expected.My question is this:A new folder has shown up in outlook with a title of VoiceMessages. ...

Greetings,I have a unity server that is behaving in a way I have never seen before.  Users call their number then press * to log into their mailbox.  When using this method, after logging in Unity asks the user to press 1 to leave a message for thems...

We are Having two clusters (A & B) with CUCM V 7.1....Cluster A and Cluster B are connected via MPLS...The Call is flow is as follows,1. Call is coming from a PSTN phone2. It is hitting in an IVR and is getting forward to an Agent sitting in cluster ...

HelloActually because of one of our project, we dont have password to login to CCMas many of you know CCM 4.3 can be installed on Windows OS. as we havei have some problems, meybe you know:1. if i recover the Windows Password, does it effect on SQL d...

I am trying to use the Bulk Administration Tool in Unity 8.0 to create voice mail profiles.I get "duplicate column" errors. I go back through the files and there are no duplicates of anything.Is there a walk through document somewhere out there?Thank...

Hi,For a remote site, my customer wants a group of 2*E1, each being connected to one ISR gateway with SRST.In cas one WAN problem, what happens ? How should I configure SRST to be sure that all the phones will be connected ? Do I need to buy SRST lic...

I will have to upgrade a CUCM cluster (CUCM, Unity Connection (2.0) CUPS (6.0) and CCX 5.0 to verison CUCM 8.5(1), Unity Connection 8.5(1) and CCX  8.5(1)the customer had purchased CUWL in the past but in this moment he is not covered AT ALL for any ...

Hello everyone,One of our customers has two MCS7825H2-K9-CMA2 appliances and the CUCM version installed is 6.0,because they purchased two years before two CM6.0-U-K9-7825= (SW Upgrade CM 5.1 to CM 6.0 - 7825) upgrades.The products are covered with 2 ...

I have a publisher installed, working fine and phones reg'd. On second ESX host, I try to install the Sub. When I get to the point where I enter the first nodes name, IP, and Sec code and select 'ok", I get the message " CUCM1 is not a first node". I...

I have a broadcast huntgroup built that has 4 phones assigned to it. It has been working for a while now, but today all of the sudden only the first phone in the hunt group rings. I have verified that the line group is still set as a broadcast group ...

Hi.I had followed all the steps of "Using Microsoft Exchange 2010 with Cisco Unity Versions 8.0, 7.0, and 5.0".  document.I used engineering specials 40 (ES 40) and  Unity Server Updates wizard ver 3.0.10But when,  I execute Message Store Config Wiza...

I have a Unity 4.0 system that is exhibiting the following behavior.Inbound calls go to voice mail. Recorded prompt notifies caller that they can press 1 to transfer to cell number.Caller input within the Unity subscribers account is programmed to "S...

i struggle with ipcc scripts. can someone pls explain how to make a message loop 30 sec and then 90 sec, until caller hangs up if no agents available. i have got it working to where the message is played that all agents are busy. i would like this to...