Hi ct0000002,  This would be configured under the specific line on the phone.    Device -> Phone -> Find Phone -> Select Line on the phone -> Scroll to the very bottom of the page.    Multiple Call/Call Waiting Settings on Device  Note:The range to select the Max Number of calls is: 1-200 Maximum Number of Calls Busy Trigger  (Less than or equal to Max. Calls)   Maximum Number of Calls You can configure up to 200 calls for a line on a device, with the limiting factor being the total number of calls that are configured on the device. As you configure the number of calls for one line, the calls that are available for another line decrease. The default specifies 4. If the phone does not allow multiple calls for each line, the default specifies 2. For CTI route points, you can configure up to 10,000 calls for each port. The default specifies 5000 calls. Use this field in conjunction with the Busy Trigger field. Note    Although the default specifies 5000 calls for maximum number of active calls that can be configured on a CTI route point, Cisco recommends that you set the maximum number of calls to no more than 200 per route point. This will prevent system performance degradation. If the CTI application needs more than 200 calls, Cisco recommends that you configure multiple CTI route points. Tip    If you use the external call control feature, and the policies on the policy server dictate that a chaperone must monitor and record calls, make sure that you set the Maximum Number of Calls setting to 2 and set the Busy Trigger setting to 1. Tip    To review how this setting works for devices with shared line appearances, see topics related to shared line appearance in the  Cisco Unified Communications Manager System Guide . Busy Trigger This setting, which works in conjunction with Maximum Number of Calls and Call Forward Busy, determines the maximum number of calls to be presented at the line. If maximum number of calls is set for 50 and the busy trigger is set to 40, incoming call 41 gets rejected with a busy cause (and will get forwarded if Call Forward Busy is set). If this line is shared, all the lines must be busy before incoming calls get rejected. Use this field in conjunction with Maximum Number of Calls for CTI route points. The default specifies 4500 calls. Tip    To review how this setting works for devices with shared line appearances, see topics related to shared line appearance in the  Cisco Unified Communications Manager System Guide .     Hope this helps, Justin   ... View more

Hi Anis,   Your unity connection port group name should be CiscoUM1.     You also need to  create a hunt list, hunt pilot number, and line group for voicemail and assign the CiscoUM1 group.  You then need to ensure your voicemail ports/extension are assigned to the Line Group.   Your line group name in CUCM should be "CiscoUM1", Ports names in CUCM should be i.e CiscoUM1-VI1, CiscoUM1-VI2, CiscoUM1-VI3, etc   CUCM Setup:       Unity Connection Setup:             HTH, Please rate helpful posts   Regards, Justin ... View more

Hi there,   Hopefully this can assist.   http://www.cisco.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a00800cdd51.shtml   Personally, I would suggest upgrading the IOS.   Hope this helps, pleave rate if so. Justin ... View more

Hi Gerardo,   Complete these steps on the Cisco CallManager Express in order to display the correct time:   Configure the type 7970 command under the ephone. ephone  1 device-security-mode none mac-address 0017.59E7.492C type 7970 button  1:1 Configure the time-zone command under the Telephony service. telephony-service max-ephones 5 max-dn 5 ip source-address 10.1.0.1 port 2000 auto assign 1 to 5 time-zone 8 dialplan-pattern 1 ... extension-length 4 extension-pattern 9000 voicemail 6000 max-conferences 12 gain -6 transfer-system full-consult create cnf-files version-stamp 7960 Feb 05 2009 12:44:03 ! Configure the create cnf-files command under the Telephony service in order to implement the change in step 1 and 2. CME-CUE(config-telephony)#create cnf-files CNF file creation is already On Updating CNF files CNF files update complete   Verify   Comlete these steps in order to reset the Cisco 7970 IP Phone:   Press the Settings button on the Cisco 7970 IP Phone. Enter the **#** key sequence on the phone keypad in order to reset the phone. The correct time displays on the Cisco 7970 IP Phone after the reset.   Troubleshoot   Complete these steps if the time displayed on the Cisco 7970 IP Phone is incorrect:   Verify the phone configuration on Cisco CallManager Express. Display the 7970 configuration file on Cisco CallManager Express. The name of the file is xmldefault7970.cnf.xml, which is located in the system:/its/ directory. Complete these steps in order to display the configuration file: Log in to Cisco CallManager Express. Complete these steps in order to display the 7970 configuration file: Issue the cd system: command. Issue the cd its command. Issue the more xmldefault7970.cnf.xml command in order to dump the configuration. Verify that the time zone parameter is correctly configured . The output of the command is shown here: CME-CUE#more xmldefault7970.cnf.xml M/D/YA Greenwich Standard Time 2000 10.1.0.1 {7970 Feb 05 2009 12:31:07} 2 English_United_States en United_States United_States 0 http://10.1.0.1:80/localdirectory Complete these steps in order to verify that Cisco CallManager   Express successfully sends the 7970 configuration file to the Cisco 7970   IP Phone: Log in to Cisco CallManager Express. Issue the debug tftp events command. Issue the terminal monitor command. Reset the Cisco 7970 IP Phone. This output shows the results of the debug tftp events command. The bold text indicates the phone has successfully received its configuration file. Feb  5 12:38:21.539: TFTP: Opened system:/its/XMLDefault7970.cnf.xml, fd 0, size 1033 for process 287 Feb  5 12:38:21.543: TFTP: Finished system:/its/XMLDefault7970.cnf.xml, time 00: 00:00 for process 287 Feb  5 12:38:24.383: %IPPHONE-6-REG_ALARM: 20: Name=SEP001759E7492C Load= SCCP70 .8-3-2S Last=Phone-Keypad Feb  5 12:38:24.427: %IPPHONE-6-REGISTER: ephone-1:SEP001759E7492C IP:10.1.0.4 S ocket:1 DeviceType:Phone has                        registered.     Regards, Justin ... View more

5 points for this post!  Nice work!   Regards, Justin ... View more

This may assist as well   Remote Device   If you are experiencing delayed connect times over SCCP pipes to remote  sites, check the Remote Device check box in the Phone Configuration  window. Checking this check box tells Cisco Unified Communications  Manager to allocate a buffer for the phone device when it registers and  to bundle SCCP messages to the phone.     HTH, Justin ... View more

Hi Ealtun,   This document should assist you with you.   https://supportforums.cisco.com/docs/DOC-9124   Regards, Justin   ... View more

Hi Graham, Thanks for your response. I have corrected this and this part is now working but unfortunately this script is not uploading the file to the 2 locations BSC\en and BSC\fr.  I have 2 upload steps (1 for each language) and it seems to skip the second upload prompt step. I was thinking I may just add a goto record2 label for the second upload prompt step after the first upload completes Your thoughts? ... View more

Hi David,   This may assist.   https://supportforums.cisco.com/thread/2055589   Regards, Justin ... View more

That's right, here's more info on the licensing for UC Proxy http://www.cisco.com/en/US/prod/collateral/vpndevc/ps6032/ps6094/ps6120/at_a_glance_c45-509624.pdf On the CUCM side you will have additional configuration to support UC Proxy and it's protocols but shouldn't require additional licensing http://www.cisco.com/en/US/docs/security/asa/asa80/configuration/guide/unified_comm.pdf HTH, Justin ... View more

Cisco Phone Proxy is a solution that could work for you.    This would require that you have a Cisco ASA running IOS 8.x.   http://www.cisco.com/en/US/docs/security/asa/asa82/configuration/guide/unified_comm_phoneproxy.html#wp1144845   http://angryciscoguy.com/jello/?p=100   HTH,   Justin ... View more