Recently Installed Unity Connection 8.5 Call Handler Question

[kelly.harlan]

All of our call handlers are used for an after hour type message.   Hello we are closed if you know your parties 5 digit extension dial it at anytime.   Well if you do this during the day it rings on that person’s phone and then forwards to that persons voice mailbox.  However if you do this at night – the call rings on that persons phone but goes back to the call handler greeting instead of person voice mailbox.   We have not set any time of day rules.  Any suggestions?  I have opened a ticket with Cisco, with no help so far.

[Brad Magnani]

Hi Kelly,

The first thing that came to mind was the status of the registered phones after hours - maybe it's different after hours than during the day?  When you hear the call handler's greeting again, it means that the transfer was unsuccessful in most cases so it rolls back and plays the greeting of the transferring call handler.

Brad

[kelly.harlan]

Thanks, but don't think that is the problem.