Removing Extensions from Hunt Groups

[Jesse Shumaker]

When we have someone dial in they can goto sales if they press 1 or support if they press 2. when they press 2 it rings different phones in the office. Where do I go to remove or add phones to this support hunt group?

thanks

[Jaime Valencia]

Go to the associated line group.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Jesse Shumaker]

do you mean hunt group? I have checked those and this extension 209 isn't listed.

ephone-dn  7  dual-line

number 303 no-reg primary

label Helpdesk 303

description 303

name athree Line

call-forward busy 401

call-forward noan 401 timeout 20

corlist incoming user-domestic

huntstop channel

translation-profile incoming CallBlocking

ephone-dn  21  octo-line

no call-waiting beep

number 212 no-reg primary

label Helpdesk 212

description Helpdesk

name Depot Depot

call-forward busy 86232529250

call-forward noan 86232529250 timeout 20

corlist incoming user-domestic

translation-profile incoming CallBlocking

ephone-hunt 1 peer

pilot 501

list 201

final 401

timeout 8

no-reg pilot

statistics collect

description Sales

!

!

ephone-hunt 2 sequential

pilot 502

list 201, 202

final 401

timeout 8, 8

no-reg pilot

statistics collect

description Support

[Chris Deren]

Adjust the ephone-hunt list members.

HTH,

Chris

[William Bell]

If ephone-hunt 2 corresponds to option 2 in your IVR then adjust the line that is currently: "list 201,202"

-Bill

[William Bell]

Jesse,

It depends on what application is supporting this call flow.

If you are using CUCM and it is hosting the Hunt Pilot/Group then you can go to to Call Routing > Route Hunt > Hunt Pilot.

Find the number users are dialing. Open that pilot. Find the Hunt List assigned to the Pilot. There is a link there, you can click and follow. You will then find the line groups. You can drill into the line groups and adjust membership.

If you are using CME and BACD then you need to look at your AA configuration. There should be at least two applications configured. One for queuing and one providing the IVR functionality. Look at the one providing IVR functionality and search for the option associated with key press "2". Then look at the queuing app to see the associated hunt group. Then find the hunt group in the CME config and adjust the list membership. I know these instructions may be less-specific and it may be easier to post the config if you are using CME-BACD.

If you are using CCX or Unity/Unity Connection for the IVR then the hunt group is likely hosted on CUCM. So, see the guidance provided above.

If I missed your scenario. Let me know.

HTH.

-Bill (http://ucguerrilla.com)

[Jesse Shumaker]

I'm using a UC520

[William Bell]

OK. You said the callers are given an IVR where they can choose options (press 1, press 2). We need to see that part of the config. It will look like:

application

service app-b-acd-aa

service app-b-acd

Or something similar. The names show use of embedded TCL but you may also be running your apps from flash. Anyway, can you send output from the following command:

show run | s application

Note, I don't work with the UC520 so you may need to post the whole config.

HTH

-Bill (http://ucguerrilla.com)

[Jesse Shumaker]

I only have the faxmail application running. within the actually sh run of this uc520 the areas I posted above are all I have in reference to hunt groups and this helpdesk extension.

application

  service onramp flash:/faxtoemail/app_faxmail_onramp.2.0.1.3.tcl

[Jesse Shumaker]

Here's the config. This is on a UC520 running Cisco Unified Communications Express. I can download the AA scripts but can't read them. I don't have the CRS editor. so here is my config.

well all I had to do was load up the CCME and remove that extension group from the buttons on his phone.