06-01-2010 09:58 AM
Hello All,
i have CUPS 7.0.8 and CUPC 7.1.
when i control Desk Phone and call comes in CUPC so i have 2 options "Answer" and "Send to Voicemail" when i press Answer i can talk but when i press "Send to Voicemail" call is clear from CUPC but still rining on the physical desk phone (7945). But when i am controlling Softphone "Send to voicemail" option works perfectly.
Thanks for your help in advance.
06-02-2010 08:42 AM
It sounds like you don't have the correct Voice Mail Profile set on the device's Directory Number configuration page.
06-02-2010 08:59 AM
you mean in CallManager? but when i am controlling softphone it woks fine and voicemail funtion work fine in phone
06-02-2010 09:03 AM
Yes and you are right if the Voice Mail Profile is set incorrectly it should affect both devices since the line is shared, but during my testing I found that if the Voice Mail Profile is set to <NONE> I experience the exact behavior as you are experiencing.
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