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SIP trace issue: There is no SIP message to display!

cehr_itsupport
Level 1
Level 1

Hello, hoping someone can help.

 

I'm no longer getting the detailed SIP trace information when pulling real time trace data using RTMT or when collecting files in RTMT and viewing these in TranslatorX.  In the trace logs all we are seeing is:

 

Detailed Sip Message

There is no SIP message to display! Please verify the following:

1.Check if the "Enable SIP Call Processing Trace" check box in "Unified Serviceability Webpage --> Trace --> Configuration --> CM Services --> Cisco CallManager" is enabled

2.Check if the trace level is set to State Transition, Significant, Arbitrary or Detailed

 

I've checked the SDI and SDL trace settings on all nodes and all looks as it should - screen shots attached.

I really need to be able to get into the detailed SIP messages to troubleshoot other issues.

 

Thanks for any help

Lee

2 Replies 2

Looks like you might have forgot to add the screenshot.



Response Signature


cehr_itsupport
Level 1
Level 1

Thanks Roger - hopefully with the screengrabs now!