I have a SIP trunk setup that forwards the calls to a software IVR that allows patients to fill there prescriptions for our pharmacy. I am now trying to get the calls to hit our Unity server so I can setup a prerecorded message then get forwarded back to the SIP trunk. I have not been able to successfully forward the calls from Unity to the sip trunk. I have even tried forwarding the unity calls to my extension then have my extension to forward to the IVR and I still have no luck. I can call the IVR SIP directly from my phone. What am I missing?
Please check the restriction table in the Cisco unity connection. wither unblock the * (which is not best practice) or include a pattern that matches your IVR/Extension number.
* Is unblocked on all restriction patterns already. When I try calling from outside to one of our numbers that goes directly to unity I get a different error if I try typing the Route pattern number directly it says "you can not be transferred to this number"
