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stop the "thank you; your message has been sent"

cofflandr
Level 1
Level 1

I have a interview handler/voicemail account setup to gather information from customers. I wanted to add my own closing statement instead of the standard "thank you; your message has been sent"; I added a call handler to play my own greeting and then configured the interview handler to transfer to the call handler and then hang up, but before it gets to the call handler, it still plays the "thank you...". How can I stop that from playing?

Randy

3 Replies 3

lindborg
Cisco Employee
Cisco Employee

That prompt is actually associated with the message recording converation which is used by call handlers, subscriber and interviewers - you can't turn off the prompt for just one specific interview handler.

You can turn it off system wide by replacing the promot in question with a silent (empty) prompt, but this would then remove that prompt in all cases where a message recording was terminated.

I was afraid of that. Thanks; we'll live with it.

Is there a way of stopping this in CUC 8.6