cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
375
Views
0
Helpful
1
Replies

Swap ANI/DNIS for calls that 0 out to operator?

jsanders
Level 1
Level 1

This is primarily a feature/hack request based on some user requests at one of our customer sites. I need a way to swap the ani/dnis info so that when someone 0's out from vmail, the operator can see the vmail box they transferred out of. Any ideas?

1 Reply 1

fn3247
Level 1
Level 1

Interesting question, I think even if Unity could send this information, the ANI is controlled by CallManager, which sets it to the original calling party when Unity performs a blind transfer.

Fred