cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
286
Views
0
Helpful
1
Replies

System Transfer throws Event id 523

jrezab
Level 1
Level 1

Unity 4.05, TSP 8.01. I am confirming operation of the System Transfer option in Unity. When the System Transfer conversation starts, its throwing Event ID 523 in event log.

The description for Event ID ( 523 ) in Source ( CiscoUnity_PHTransfer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: GetPropLong, 0x80043200, 1718, e:\Views\cs_CU4.0.4.221\un_Conv2\AvConvPhoneHandler\CsConvSystemTransferSvr\CsConvSystemXfer.cpp,

The Port Monitor service log shows:

"1","2005/06/17","10:30:19","Appl","AttemptForward"

"1","2005/06/17","10:30:19","Appl","PHTransfer"

"1","2005/06/17","10:30:19","Conv","State - d:\commserver\localize\scripts\phtransfer.cde!LoadInfo"

"1","2005/06/17","10:30:19","Conv","Event is [TrueEvent]"

"1","2005/06/17","10:30:19","Appl","PHGreeting"

"1","2005/06/17","10:30:19","Conv","State - Play Greeting"

"1","2005/06/17","10:30:20","Conv","Call answered if needed"

"1","2005/06/17","10:30:20","Disp","Playing greeting for Call Handler: SystemTransfer"

"1","2005/06/17","10:30:20","Conv","Event NULL"

"1","2005/06/17","10:30:20","Appl","AvConvSystemTransfer"

"1","2005/06/17","10:30:20","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!AnswerCall"

"1","2005/06/17","10:30:20","Conv","Event is [TrueEvent]"

"1","2005/06/17","10:30:20","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!GetRegistry"

"1","2005/06/17","10:30:20","Conv","Event NULL"

"1","2005/06/17","10:30:20","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!GetConfiguration"

"1","2005/06/17","10:30:20","Conv","Event NULL"

"1","2005/06/17","10:30:20","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!Init"

"1","2005/06/17","10:30:20","Conv","Event NULL"

"1","2005/06/17","10:30:20","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!PlayEnterTransferString"

"1","2005/06/17","10:30:27","Conv","Event is [TrueEvent]"

"1","2005/06/17","10:30:27","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!CheckNullTransferString"

"1","2005/06/17","10:30:27","Conv","Event NULL"

"1","2005/06/17","10:30:27","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!ValidateTransferString"

"1","2005/06/17","10:30:27","Conv","Event is [TransferAllowed]"

"1","2005/06/17","10:30:27","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!CheckOfferConfirmDialog"

"1","2005/06/17","10:30:27","Conv","Event is [FalseEvent]"

"1","2005/06/17","10:30:27","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!TransferConfirmDialog"

"1","2005/06/17","10:30:32","Conv","Event is [TT1Event]"

"1","2005/06/17","10:30:32","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!DoTransfer"

"1","2005/06/17","10:30:33","Conv","Event NULL"

"1","2005/06/17","10:30:33","Conv","State - d:\commserver\localize\scripts\avconvsystemtransfer.cde!WriteReport"

"1","2005/06/17","10:30:33","Conv","Event NULL"

"1","2005/06/17","10:30:33","Appl","Idle"

"1","2005/06/17","10:30:33","Conv","Idle"

"1","2005/06/17","10:30:33","Disp","Idle"

The transfer works as expected and I have checked the SystemTransfer restrictions and they are ok. This event is logged right when the converstation starts though.

Any ideas

1 Reply 1

jrezab
Level 1
Level 1

This is an old bug that I had reported in 4.04. Its never been fixed yet. Bug: CSCeg49027

I had to re-copy a new Scipt\enu\CsSystemTransfer_script_ENU.ps file into the commserver subdirectory.

The bug re-appeared after upgrading a fixed version of 4.04 to Unity 4.05