Time of Day Routing in call manager is not working properly

[inmishrar]

Hi Team,

I was working with Cisco TAC Engineer Mr Vaibhav about TOD in our call manager then I observed that it is not working the way it should work, As per my understanding it should work in this way.

1. Range of dates
2. Date of Year
3. Days of Week

Or

1. Date of Year
2. Range of dates
3. Days of Week

And As per Vaibhav analysis and from the Cisco BU it is working in the reverse order

1. Date of Year
2. Days of Week
3. Range of dates

Even he had shared one BUG ID CSCuc02035 which has been placed under DUMP category by the CISCO BU. I need your help to escalate this further with Cisco as in our environment we have multiple sites which have TOD routing from our CUCM and whenever those sites use to have long vacations like Christmas, New Year etc then we unable to place range of dates as already we have configured particular days of week for their out of office hrs. CUCM having limitation to take “Range of dates” instead of that if you want to define for a particular date then it work properly.

Work around suggested by Cisco:-

• 1) If we have longer vacation for ex:- From 20^th June to 30^th June, then we have to add individual dates rather than going for a range of dates.

• 2) Cisco suggested that either we should select Week From as per below screen shot.

Please suggest what next can be done on this.

Feel free to let me know if you needed further explanation on this. Thank you

Ravi Mishra
Analyst, Network and Unified Communications.

Mo-+91-7722090184

[Jaime Valencia]

If you want to escalate this, you would need to reach out to your SE/AM for that.