unity connection Service Cisco Prime LM DB?

[baselzind]

im getting an alarm for this service is down 

Service operational status is DOWN.
Cisco Prime LM DB.

should i be worried about this? what is this for exactly? and how do i fix it?

[Rob Huffman]

Hi there,

This is the Prime License Manager (LM). You may be hitting this bug;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur32516/?referring_site=bugquickviewredir

Cheers!

Rob

[Jitender Bhandari]

Hi

So if you are not facing any issue then the BUG given by ROb, would apply. Else it could also be the case where service is really down. In that case we would need service logs to troubleshoot further.

JB

[baselzind]

what sort of issue i should be having if there is actually an issue , because the customer maybe unaware of it?

[Jitender Bhandari]

Hi,

So primary job of PLM his to provided licences if and when requested. You add different products CUCM\Unity CER to PLM as Product Instances. You can login to Product Instances and see all the showing "Synchronization Successful" for Status.

(Rate it it helps)

JB