To Reset CUC GUI Password

[IGOSolutions]

Unfortunately i forgot my CUC (CISCO Unity Conection) GUI Password. When i tried to reset the password i am getting an error message. Please refer the attachment for the error message and Support me to reset the same.

[hsood]

Hi,

Try this out:

A. Create  another Admin account

1. Create a user with No mailbox
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run cuc dbquery unitydirdb execute procedure csp_UserCreate(ptemplateObjectId=(select objectid from vw_Usertemplate where displayname='Administrator Template'),palias='<alias which you want>')

2. Assign "System  Administrator" Role to the user
==================================================
run cuc dbquery unitydirdb execute procedure csp_PolicyCreate (pRoleObjectId=(SELECT objectid FROM vw_role WHERE rolename='System Administrator'), pUserObjectId=(SELECT objectid FROM vw_globaluser WHERE alias='<Replace with the alias of account you created above>'));

3. Reset the Password of the user
===================================
utils cuc reset password <alias you created above>

4. Try login and then reset the cucadministrator password from CUCA.

See if it works.

Regards,

Hitesh

[IGOSolutions]

Hi Hitesh,

I tried as you Suggested, but still I couldn't reset the GUI Password for Cisco Unity Connection. Please refer the attachment for the error message.

Regards,

Navin Kanna  

[Jaime Valencia]

Are you using the built-in OS admin account for this??

Or are you using an OS account that was manually created?

[IGOSolutions]

I am using built-in OS Admin account.

[iptuser55]

Did you get any luck with this?