Training for UCCXD

[ffarinde1]

I am about to take the UCCXD training in November ending, is there any material I can read while waiting for the training day to come. I can't find books on the subject matter. Feedback will be appreciated

[Adrian Saavedra]

Hello,

Well, you can read the UCCX 8.0 SRND: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/design/guide/uccx80srnd.pdf

Also, if you have access to Cisco Partner Education Connection (PEC), you can go to My Learning -> Catalog and search for Deploying Cisco Unified Contact Center Express (UCCXD). There's a downloadable version of this e-course.

Hope it helps, please rate if it does.

Good luck on your training!

Regards,

- Adrian.