Unified Communications Infrastructure

My computer gives me the basic model MCS-7800 but I need specific platform to plan for upgrades.  This box sits at another site I don't have direct access to it.  I could always ask someone to get the model off the service tag.  Just curious if anyon...

HelloI am having CUCM 6.1.3.One Publisher  and another Subscriber is there.I am having 7931 and 7911 Ip phones.All the phones are registered with my Publisher.but for last few days some of my phones are registering with the Subscriber though all othe...

HiI want to know the Quality experienced by each call in my network. I would like to create my own reports and alerts for the same. I know that the CAR tool already does that. Is there some way that I can access the CAR database, so that I can report...

Hello,I'm wondering if there is a way to alert an admin when 911 is dialed?  ER is not present in the environment.Thanks,Jeff

How could I get the linux root account password for my lab unity connection? I successfully created the account but it gives me a passphrase is there a tool to convert that into a password?

Hello guys,Is possible to migrate subscribers users from Unity 4.1 to cisco unity 8x or i need from configure from zero ? I dont find any info about this topic.Thanks for the help.

Hello All,I am frequently asked about support for various browser/OS platforms when configuring Communications Manager, either as a user or an admin.  So I thought I would share the combinations that have been tested extensively (and will therefore b...

Hi AllVery weird problem here,My UC500 unit powered off (loss of power), when it came back up none of my ip phones are able to get ip, config or register properly.I tried resoring my config (in case config was wrong), but that didn't help and in the ...

We are having issues making conference calls in SRST.We are running MGCP on a 2901 router which is configured for fallback.When the router is in SRST, user gets an error like " you do not have additional line" when he tries to make a 2nd call (when h...

Hi all experts. I have done some research here about how to share direcotries between multiple CME at different sites. The solution is to use external directory service using some command like url i think. But all the post i could find were mere hint...

what is the best approach to take to upgrading this customer from unity 4.x voicemail only to unity 7 unified messaging on a new server?

Running CUM 7.x and Unity Connection 7.x.   My end user would like to be able to press ZERO while leaving a voice mail and be transferred back to the auto attendent tree which gives them options of "press 1 to xx, press 2 to xx" etc.Where do I make t...

we are under the understanding thatwe have to upgrade our Attendant Console software if we upgrade our UCM to version 8.  Do people have any idea as to which versions of AC there are out there and recommend a good one.currently we are using the Cisco...

I have the username and pw for the CUE GUI, but cannot access CUE via CLI.  Not sure where to go from here.  Can I push the pw from the GUI to the CLI? or do I need to reset CUE on the router? And if so, how would I save all data and how would I perf...