UC Plugin for IBM Sametime

[Markus Baumgartner]

Hello all,

Can anyone help me with a little Problem in implementing the UC Plugin for IBM Sametime?

On testing the Plugin, everything is working fine, we have the latest Plugin-Version 9.1.1 un use.

As Lotus Notes we use the Version 8.5 fwith FeaturePack 3.

Problem: if i install the Plugin on a End-User, the items in the Phone-Symbol are inactive!

This User had Admin-Privileges on the Machine, so i don´t know what the Problem can be. Filepermissions are full access...

Click to Call funktion is working fine.

The only difference is that the testuser is a Domino-Admin, but this User not.

any ideas??

thanks for your help

br Markus

[Jason Newman]

Markus,

I've honestly never experience this problem, but I'll assume from the image that the following is currently happening:

1) The end user does not have a soft phone. 

2) The desk phone control (CTI) connection is failing to connect or find a desk phone.

I can't say right off the bat why its occuring, but should be fairly simple to find out with a problem report.  Can you take a screen shot of the connection status menus?

Regards,

Jason

[Markus Baumgartner]

Hello Jason, thanks for your answer,

in the meantime i know that there must be a Problem with the softphone,

i want to try some settings with the Cisco Jabber Client to find the failure and give you a feedback if i know more