01-08-2014 11:22 AM - edited 03-19-2019 07:43 AM
On a new UCCX 9 install I noticed the following error for aborted calls: "ABLISHED]->HELD; nested exception is:com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out". There are also several rejected with the error "tion: CallID:38207 MediaId:687615/6 Task:26000119120, answer failed to get ack events, timeout: 5000".
Any ideas on what could be causing this?
10-23-2018 08:25 AM
We are also getting the same message in our CDR reports. Have you found a resolution for the dropped calls?
ABLISHED]->HELD; nested exception is: com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out |
Thank you,
07-07-2020 11:11 AM
Did you guys ever figure out what caused these aborted/rejected calls?
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