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We have a CUCCX version 7.0(1)SR05_Build504, and we keep seeing the following message: %MIVR-SS_RM-3-CAUGHT_EXCEPTION. An exception has been caught by the Rm:Module Name=RM component, Exception=java.lang.NullPointerException. I could not find any in...
We are unable to communicate with Unity. Unity ver. 7.0. We see the following message in the log file.<serverHealthInformation> <ns4:serverType>VVM_SYSTEM</ns4:serverType> <ns4:status>DISCONNECTED</ns4:status> <ns4:serverFriendly...
CallManager 6.0.1.2000-4. When a remote IP phone using Easy VPN calls another remote IP Phone using Easy VPN, the phone rings then the call drops. If they call an IP phone that is local to the CallManger there are no problems.Both remote sites connec...
Translation pattern 884X is configured to prefix a 1 in front creating 1884X. If the user dials 8842 it rings DN 18842, but when dialing 8840 there is silence for around 240 seconds before returning a fast busy. DN 18840 never rings. The phone device...
We are also getting the same message in our CDR reports. Have you found a resolution for the dropped calls?
ABLISHED]->HELD; nested exception is: com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out
Thank you,
I went into the "Tools Depot>Administration Tools>Global Subscriber Manager" and found a duplicate entry for the user's alias. I deleted the entry where the DTMF Access ID was blank, and the user was able to delete her messages.
Thank you for your reply and the link. Another symptom is when the user accesses their mailbox they hear the message, "The message server is offline." The message is only heard for the one mailbox. No one else has this problem and the server is onli...
I applied an Engineer Special 6.1.1-2112-2 and it resolved the issue, however it introduced a new problem with a 7940G IP phone. When the phone is in DND and set to Beep only, the hands free speaker turns on when going off hook to answer a call and t...
