Unable to log into Presence after AD migration

[Jason Cox]

Presence 8.0.2.98000-5. CUPC clients receive 'Invalid User ID or Password' when attempting to log in.

System was working fine prior to migration from Windows 2003 AD to Windows 2008 AD which necessitated a change to the LDAP Host Configuration IP Address.

Dashboard and troubleshooter show no problems with one exception: XCP directory service, which I think is normal.

Serviceability shows three CUP services Not Running, but I'm fairly certain this was the case prior to the migration:

1. Cisco UP XCP XMPP Federation Connection Manager

2. Cisco UP XCP Message Archiver

3. Cisco UP XCP Directory Service

I've tried to start them in any case, but they won't start - they proceed to Starting then back to Not Running.

All Network Services in Serviceability are running.

CUCM Publisher is running 8.0.2.40000(1) and is reachable/connected/successful.

Rebooted Presence, no change.

Any ideas? Something else I need to update?

Thanks for your help,

Jason

[htluo]

Would you be able to log into http://ip-of-cucm/ccmuser?

Thanks!

Michael

http://htluo.blogspot.com

[Jason Cox]

Michael,

Thank you for your help.

We discovered that the LDAP settings had not been updated in CallManager (and Unity Connection for that matter) although they were correct on the Presence server. After updating the CallManager settings, the users were able to authenticate. This doesn't seem right to me though, since Presence isn't using CallManager to proxy AD authentication requests is it?

-Jason

[miwilusz]

Jason,

CUPS authenticates the user against CUCM (which in turn uses AD).  The LDAP settings on CUPS are used for directory lookups.

-mike

[Jason Cox]

OK, that makes sense. Thanks Mike.

-Jason