09-18-2018 08:45 AM
Hello everyone,
I am struggling with this intermittent issue and have yet to find a fix. We have been using this phone system for 4 years now and recently about every other call does not allow caller inputs to be passed through, i.e. "Press 1 for English." Interestingly enough, when the issue occurs hanging up and calling back a few times usually resolves it. We have not made any configuration changes to CUCM or CUC for at least 3-6 months, with the exclusion of renaming phones and creating voicemails. This issue occurs system-wide on both 8811 and 7811 models. I found this similar post, but both of the commands he recommends using are already in the router.
I have attached my router's configuration.
Thank you for any assistance.
09-20-2018 09:30 AM
09-26-2018 10:19 AM
10-01-2018 03:20 PM
Come to find out, the issue was with Suddenlink our SIP Session provider. They resolved the issue.
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