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Unity 11 Directory Handler greetings/prompts

Daniel Bird
Level 1
Level 1

Hi All,

I've setup a voice enabled Directory Handler in Unity 11, and as documented used a Call Handler to route it to the DH. It's working, and will route calls if it can fathom what is said to it. 

However, the DH has "default" greetings that I can't seem to change, or at least find any clear docs on what I need to do to change these. 

When a call connects, it says "Who would you like to call".

I can change this by using the "Custom greeting" under the greeting option.

However, if the speech input is not recognized, or  there are other errors, other greetings like "this is a voice enabled menu, say <this,that,other>" are played.

Searching around, it seems in older versions of unity it was possible to upload/overwrite these by uploading wav's to the server; is this still the way to do it in Unity 11.x ?

Or is there something I'm missing? 

TIA

1 Reply 1

Rob Huffman
Hall of Fame
Hall of Fame

Hi Daniel,

For Unity Connection 8.x and later you need to use the Custom Greeting via the SA to make these changes;

http://www.ciscounitytools.com/Applications/Unity/AlternateDirectoryHandlerPrompts/AlternateDirectoryHandlerPrompts.html

Cheers!

Rob