Unity 4.x Supervised Tranfer

[cbuckingham]

We have a OG Call Handler setup to accept calls and Supervise Transfer with HOLD BUSY.

Every 30 sec Unity Prompts:

Select 1 to remain on hold

Select 2 to Leave a message

Select 3 to Try a diff EXT

If you do not choose one of these options it ships you back to the SYSTEM OG Call Handler.

Is there a way to edit this ALWAYS HOLD Greeting and Caller Input?

[lindborg]

No, that's not an editable conversation at this point, it's hard coded behavior. It's done that way to prevent ports from being "burned" (i.e. a disconnect being missed and the port stays off hook forever).