Unity 5.0(1) + Phone View

[cco]

Hi,

I have found an issue with Unity 5.0(1) and Phone View, If I set the Conversation Language set to (English United Kingdom). However when I call in and select option 5 and then 4 to display messages on the phone I get an error of - "Searching .... The system cannot display messages on your phone, contact your system administrator"

If I change the Conversation Language to English (United States) all works fine.

Is there any way of getting the Phone View option working with the UK conversation?

Thanks

Glen

[mrmccann]

Are you using the same phone for both test calls? I am not aware of any Phone View issues that impact UK English.

[cco]

Hi,

I am using the same phone and account, I am just change the language locale under the conversation setting of the mailbox.

I can also confirm this effects all voicemail accounts on site.

Thanks

Glen

[mrmccann]

I would escalate to TAC to investigate this issue further.

We do have a Phone View troubleshooting document here that TAC will probably suggest you look at for starters:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml#whyvis

Unfortunately this doesn't seem to touch on the problem you are seeing.

[g-kennett]

Did anyone get to the bottom of this. I am having exactly the same issue.

Glyn

[Rob Huffman]

Hi Glyn,

It looks like this bug;

CSCso17525 Bug Details

Unity 5.0(1) - Message Locator does not work with UK English.

Symptom:

After changing the TUI language to ENG visual message locator will fail to display messages.

Following message will be prompted:

The system can not display messages on your phone. Contact your system administrator.

Repro:

1. Dial in to Unity

2. To find a message press 5

3. To display all new messages press 4

4. Searching

5. The system can not display messages on your phone. Contact your system administrator.

Event Viewer will show following error:

Event Type: Error

Event Source: CiscoUnity_PhraseServer

Event Category: None

Event ID: 10002

Date: 3/12/2008

Time: 2:53:45 PM

User: N/A

Computer: UNITY5UM

Description:

(MyJsExt.cpp) Script: subsearchmsgstack_ENG.ps (JavaScript) -- $FILE:C:\CommServer\Localize\Scripts\ENG\subsearchmsgstack_ENG.ps $LINE:203 -- ReferenceError: PHNAP_CISCOIPPHONEMENG is not defined

Conditions:

The TUI language is set to UK English (ENG).

This defect exists in Unity 5.0(1). It does not exist in Unity 7.x and later.

Workaround:

Use a text editor (e.g. notepad.exe) to modify lines 203 and 206 of

\Commserver\Localization\Scripts\ENG\SubSearchMsgStack_ENG.ps as follows:

original line 203 phone.xml_object = PHNAP_CISCOIPPHONEMENG;

original line 206 lMaxMenuItems = MAX_ICONMENG_ITEMS;

fixed line 203 phone.xml_object = PHNAP_CISCOIPPHONEMENU;

fixed line 206 lMaxMenuItems = MAX_ICONMENU_ITEMS;

Hope this helps!

Rob

[g-kennett]

Hey Rob, many thanks for this. I have made the changes and will be able to test Friday. I'll let you know the result.

Thanks again

Glyn

[g-kennett]

Many Thanks for your post Rob. This has done the trick.

Kind Regards

Glyn

[Rob Huffman]

Hey Glyn,

You are most welcome! Thanks for posting back with your results. This type of follow-up really helps others going forward :)

Cheers!

Rob