06-29-2010 04:30 AM - edited 03-19-2019 01:10 AM
Hi,
I am trying to install unified comms for a client, using the installation and configuration assistant, the prompt stops where i have to run the script to create mail boxes in exchange.i have run the script, set permissions on exchange and restarted the unity box, avdsad and the avdsglobalcatalog services over ten times, but the situation still to be the same. infact my client is becoming dissullisioned in cisco as the partner support techie couldn't help either. i have attached a copy of the screen shot where the prompt always get stuck. please help
06-29-2010 05:43 AM
The Unity Install will not proceed until such time it sees the account that that Exchange script is attempting to create can be accessed by Unity.
The account is called "Unity_
For example my Unity server is called Unity702 so the account would be called Unity_Unity702.
Can you report if this account is found in AD and has associated mailbox?
Also do you already have a Cisco TAC case open for this?
Thanks,
Scott
06-29-2010 06:39 AM
Thanks a lot Scott. i have deleted the AD accounts that the script creates and rerun the script over ten times. directoryserv, installation, adminstration and messagestore account have also been created in AD and permissions granted. i have delegated control for the accounts on exchange server 2007 but nothing works.Cisco will not open a TAC because the devices are still under warranty.Comstor the gold partner who sold the hardware couldn't help, infact i ended up even telling their techies what to do.
06-29-2010 06:58 AM
I might suggest checking the following:
1. Definitely verify that the AD account for Unity_
2. Verify the existance of a Exchange 2007 mailbox with this account. This must exist. You might also try logging into the mailbox and perhaps sending it an email.
3. Make sure that Unity has access to an Offline Address Book on Exchange. The directions for setting one up is found here:
If you chose an Exchange 2007 server as the partner Exchange server, configure offline address books for Outlook 2003 and earlier regardless of which version(s) of Outlook your are using, or Cisco Unity will not function properly.
To Configure Exchange 2007 for Cisco Unity
Step 1 Log on to an Exchange 2007 server, and start Exchange Management Console.
Step 2 In the console tree, click Microsoft Exchange.
Step 3 In the result pane, click the Finalize Deployment tab.
Step 4 In the Mailbox section, click Configure Offline Address Book (OAB) Distribution for Outlook 2003 and Earlier Clients.
Step 5 Follow the procedures to create a public folder database and to configure the default offline address book.
4. Unity will need to be able to make a MAPI connection to the mailbox. So you will want to be sure no Windows Firewall is running on Unity or Exchange server and no Firewall on the network between the two devices.
5. Also verify the Exchange System Tools are installed on Unity and patched to latest:
Found in this section of guide:
6. Also you can run Permission Wizard in reporting mode to verify correct permissions are set.
You might check with the partner again to see if they might be able to open Cisco case if they need they should be able to reach out to a Cisco account team.
06-29-2010 08:22 AM
Hi Scott,
I just started the process all over again without any success.
Thanks
Abdel
06-29-2010 10:04 AM
When you run into the issue with system not proceeding after 20 minutes of running the Exchange Script do you see any errors in the Application or System Log indicating any issue? If so what errors do you see.
Thanks,
Scott
06-30-2010 06:05 AM
Hi,
Below is the reported error messages on the application. in the second instance i have tried to restart the services but it times out
Regrads'
Abdel
Failed connecting to underlying database using: provider=SQLOLEDB;driver={SQL Server};Data Source=UNITY-SC01-001;Initial Catalog=UnityDb;uid=Administrator;pwd=
Failed connecting to underlying database using: provider=SQLOLEDB;driver={SQL Server};Data Source=UNITY-SC01-001;Initial Catalog=UnityDb;uid=Administrator;pwd=
06-30-2010 06:17 AM
So this is indicating an issue with Unity connecting to SQL database.
At this point I have to advise that a TAC case be opened. Especially if this is the second time you have done the Full install from the OS up and had the same issue. We are beyond anything that can be covered on the support forums.
Sorry.
Scott
06-30-2010 06:22 AM
Thanks a lot Scott, a TAC Engineer will be contacting me in about the next 30mins.
Regards'
Abdel
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