This is a doc that I put together for configuring Single Inbox with Exchange 2010. I have pulled just the requirements for Exchange 2010. I have used it as a reference to customer's that are need assistance configuring Single Inbox and are having issues with formal documentation that has everything together. ... View more

Some customers that have used Unity in the past have created Outlook rules to forward voicemail messages to other users or distribution list. With Unity Connection 8.5.1 there is the feature called Single Inbox. This feature uses WebDav for Exchange 2003 and uses Exchange EWS for 2007 and 2010. Customers that switch over to Unity Connection find that when a voice message is synced over to Exchange and arrives in Outlook the rules are not taking affect. This is an unfortunate but expected outcome when syncing messages via WebDav and Exchange EWS. Those rules will not take affect in this type of delivery method. The following Documentation bug has been filed to add this to our documentation to make customers more aware of this: CSCtq76877 - UC 8.5 - Single Inbox Docs Need to Indicate Outlook Rules Behavior You can also find more info on this at Microsoft's website. The only known way to workaround this is to use the 'Accept and Relay the Message' found under Message Action under the user in Unity Connection. However, you cannot do this and Single Inbox to the same Exchange Email account. The drawback to this would be this method does not keep the message in sync between Exchange and Unity Connection. If you wanted to use this method and Single Inbox you would have to use two different Exchange Inboxes. One that Single Inbox would use and then a Second Exchange account that would be used for Relay that could have Outlook rules set. ... View more

Problem Description: At times after installing Unity the SA webpage will display with strange syntax that starts with LBL_. This has been seen with Unity 5.x and Unity 8.x. I may also be possible to see this in Unity 7.x but I don’t have record of that. Below is an example of syntax that may be seen: The main solution to this issue is to reinstall with New Media which can be downloaded from Cisco.com. Some that have run into this issue have reported attempting to make a copy of a DVD image or attempting to copy the software from an existing CD image. It is possible that something is lost or damaged in the copy. Solution: Reinstall with new media is generally required to address this issue. Unity application software can be downloaded from Cisco.com ... View more

Some customers want to put their Unity Connection server into the same SMTP domain as their Exchange server. However certain things will not work if this is done with Single Inbox.   1.      1.  If you want to use Viewmail for Outlook this will have issues when attempting to Forward or Reply to messages 2.      2.  You will likely not be able to route messages between nodes in a Digital network. 3.      3.  Relaying of messages may not work properly. 4.      4.  NDR’s to connection messages may get lost. 5.      5.  SpeechView will not have a valid SMTP address to route to the Unity Connection server          6.  Other issues could exist that are not mentioned here     It is recommended for full functionality put the Unity Connection into a different SMTP domain from the Exchange server that needs to be communicated with.     Doc Defect to have documentation improved to give customer's better guidance in choosing an SMTP domain:   http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx52609 ... View more

Currently the direction just tell you to upload the Names file to SpeechConnect server but the directions do not go into how to accomplish this currently. So I am posting these directions to suppliment that. http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscig040.html#wp1051459 I suggest you can use CoreFtp Server if you do not already have a SFTP Server that you use. You can follow these directions in previous forum doc to setup the SFTP software: https://supportforums.cisco.com/docs/DOC-8142 If you do not already have a SSH client you can use google to search and find putty.exe 1. Open SSH session to the Speech Connect and login with 'scadmin'. You can do this by using the SSH client such as Putty. 2. The follow the direction found in Step 1 of  guide which currently say:       cd /tmp    mkdir name_files    cd name_files 3. Now connect to SFTP server by entering the following command: sftp 'username'@'host' <enter>  example: sftp scadmin@10.1.1.1 4. Enter password when prompted 5. Make sure the recorded names are located in the SFTP home directory 6. From prompt enter: get *.*. (Note: If files other than just the recorded names are located in the SFTP directory you may need to be more    specific than the wild card that I have given. What I have provided will copy all files in the SFTP home directory) 7. Files will be downloaded 8. Type exit to exit sftp connection 9. Now you can continue with the following step in the guide: Note: You are asked to log into server as root. If you are currently logged into Speech Connect SSH session as SCAdmin you can enter 'su <enter>' and you will be asked for root password at which point you become root user.       Step 3 Log in to the server as root, and enter the following:      cd /tmp/name_files      chown seaa *      chgrp seaa *      cp /tmp/name_files/* /opt/cisco/speechconnect/ssp/prompts/seaa/1/spoken_name ... View more

Currently the direction in upgrade guide just tell you to post the upgrade file to SpeechConnect server but the directions do not go into how to accomplish this currently. So I am posting these directions to cover that. http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscig020.html#wp1054249 I recommend you can use CoreFtp Server if you do not already have a SFTP Server that you use. You can follow these directions in previous forum doc to setup the SFTP software: https://supportforums.cisco.com/docs/DOC-8142 Note: You can download putty.exe to use for SSH client if you do not already have one. 1. Open SSH session to the speech connect and login with 'scadmin' 2. Once connected change directory to 'tmp' by executing the following: cd /tmp <enter> 3. Now connect to SFTP server by entering the following command: sftp 'username'@'host' <enter>  example: sftp scadmin@10.1.1.1 4. Enter password when prompted 5. Make sure SpeechConnect-1.0.3_upgrade.sh is located in SFTP home directory 6. From prompt enter: get SpeechConnect-1.0.3_upgrade.sh <enter> 7. file will be downloaded 8. Type exit to exit sftp connection 9. Now you can continue with the following step in the guide: "Step 3 Log on to the Speech Connect system as scadmin, and then enter su - to become the root user." ... View more

Process: 1. Unity boots up and sends MAPI notification request to Exchange Servers with Unity Subscribers 2. Message is left for subscriber and is delivered to Exchange Inbox of the subscriber 3. At this point Exchange must send MAPI notification to Unity 4. Unity receives the MAPI notification 5. This triggers a loggin to Subscribers Mailbox to check what has changed in mailbox. The main question: Are there New Voice Messages or No New Voice Messages? 6. Based on this Unity launches process to send MWI on or MWI off notification to Callmanager In most cases when MWI does not work we are not recieving MAPI notification from Exchange. You can determine this by turning on MWI Macro Traces: Troubleshooting: 1. Go to Tools Depot > Diagnostic Tools > Unity Diagnostic Tools 2. Click Macro Traces 3. Check 'Traces for MWI problems' and Next and Finish 4. Leave New message and verify the message is in the Exchange Inbox 5. Click 'Gather Log Files' Click 'Select Logs' Expand both AvMsgStoreMonitorSvr and AvNotifierMgr. Collect the last log file for each or the one that    contains timestamp for test. 6. In AvMsgStoreMonitorSvr do a search for the Exchange alias of user tested with. Should you fine it for a new message you should see    the alias look for Table_Row_Add for new message or Table_Row_Modified for message that was marked as read or Table_Row_Delete for    message that was deleted. If you do not see any of this most likely means Exchange did not send or Unity did not receive. Example:In this case a user called Mickey Mouse dialed into voicemail and moved a message from read to unread. So the MAPI notification from Exchange for this would have been TABLE_ROW_MODIFIED. The Exchange alias for user is MMouse. Trace AvMsgStoreMonitorSvr 08:21:20:532 (AvDiagnostics_MC,1152,-1,-1) [Thread 5044] LOGMGR OPENNEXTDIAGFILE C:\CommServer\Logs\diag_AvMsgStoreMonitorSvr_20100623_220002.txt C:\CommServer\Logs\diag_AvMsgStoreMonitorSvr_20100624_082120.txt  08:21:35:548 (AvDiagnostics_MC,1083,ExchangeMonitor,13) [Thread 1652] [Thread 0x00000674] Table notification received (TABLE_ROW_MODIFIED for cn=MMouse cn=Recipients ou=First Administrative Group o=First Organization (ADUNITY2003))  08:21:35:549 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 1652] PostNotifyQPushEvent   (Mailbox: cn=MMouse cn=Recipients ou=First Administrative Group o=First Organization Action: eNOTIFYQ_ACTION_MSG_UNREAD)  08:21:35:548 (AvDiagnostics_MC,644,ExchangeMonitor,13) [Thread 1652] IAvNotifyQ::PushEvent  (Mailbox: cn=MMouse cn=Recipients ou=First Administrative Group o=First Organization Action: eNOTIFYQ_ACTION_MSG_UNREAD) 7. In AvNotifierMgr you can see the process of Unity logging into the mailbox and continuing the process to notify Callmanager of the MWI change. Trace AvNotifierMgr: Example in this case user Mickey Mouse had Extension 3000 and in this case Mickey's MWI light started as off and turned on as a result of the process. 08:21:20:532 (AvDiagnostics_MC,1152,-1,-1) [Thread 4916] LOGMGR OPENNEXTDIAGFILE C:\CommServer\Logs\diag_AvNotifierMgr_20100623_220002.txt C:\CommServer\Logs\diag_AvNotifierMgr_20100624_082120.txt  08:21:35:548 (AvDiagnostics_MC,1212,Notifier,21) [Thread 1324] NotifyQ popped eNOTIFYQ_ACTION_MSG_UNREAD [27], mailbox='cn=MMouse cn=Recipients ou=First Administrative Group o=First Organization', arg1=2, arg2=3, arg3=1, varMessageData=<empty> (VT_EMPTY).  08:21:35:548 (AvDiagnostics_MC,642,Notifier,24) [Thread 1324] (AddToMessageCounts:MediaType=Voice(0x2) Priority=Normal Status=New)  08:21:35:549 (AvDiagnostics_MC,642,Notifier,24) [Thread 1324] (DeleteFromMessageCounts:MediaType=Voice(0x2) Priority=Normal Status=Saved)  08:21:35:564 (AvDiagnostics_MC,1225,Notifier,24) [Thread 1324] Mickey Mouse has 1 messages of type Voice(0x2) Urgent and Normal  08:21:35:565 (AvDiagnostics_MC,1225,Notifier,24) [Thread 1324] Mickey Mouse has 0 messages of type Voice(0x2) Urgent Only  08:21:35:564 (AvDiagnostics_MC,1223,Notifier,12) [Thread 1324] Mickey Mouse:MWI-1(3000), 1 messages (message just Added), current status Off, current attempt None  08:21:35:595 (AvDiagnostics_MC,1194,Notifier,12) [Thread 1324] Queued MWI task for mailuser=Mickey Mouse, extension=3000, status=On  08:21:35:610 (AvDiagnostics_MC,1205,Notifier,20) [Thread 1324] Ticket 0x70001 request made for resource Any (caps=4  switch=0  cluster=0) for Task Mickey Mouse MWI-1 taskid 3  08:21:35:611 (AvDiagnostics_MC,642,Notifier,12) [Thread 1324] Increment On attempts for 3000 (throttled=false) ON=1  OFF=0  08:21:35:610 (AvDiagnostics_MC,1221,Notifier,20) [Thread 5048] Ticket 0x70001 granted for resource 15 (requested Any)  08:21:35:611 (AvDiagnostics_MC,1191,Notifier,12) [Thread 2044] MWI Device - MWI Entry AV_MWI_ON Received: Task Mickey Mouse 3000 taskid 1277382095, Port 15  08:21:35:610 (AvDiagnostics_MC,642,Notifier,12) [Thread 2044] (Message Counts NamedProps:Voice=1/0(0/0) Fax=0/0(0/0) Text=0/0(0/0) SendCounts=No)  08:21:35:767 (AvDiagnostics_MC,642,Notifier,12) [Thread 2044] m_pMWIDevice->GetArbiter()->SetMWI(3000 | ) returned [0x00000000; S_OK]  08:21:35:782 (AvDiagnostics_MC,1212,Notifier,21) [Thread 1324] NotifyQ popped eNOTIFYQ_ACTION_MWION_COMPLETE [7], mailbox='cn=MMouse cn=Recipients ou=First Administrative Group o=First Organization', arg1=15, arg2=0, arg3=0, varMessageData='MWI-1' (VT_BSTR).  08:21:35:783 (AvDiagnostics_MC,1194,Notifier,12) [Thread 2044] Completed MWI task for mailuser=Mickey Mouse, extension=3000, status=On  08:21:35:815 (AvDiagnostics_MC,1250,Notifier,12) [Thread 1324] Decrement On attempts for 3000 ON=0, OFF=0 ... 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