Unity 8.6.2.23900-10 Backup failure

[Charles Rayer]

I'm trying to backup my Unity via SFTP.

It successfully completes the 4 CUC components (CDPAGT, SYSLOGAGT, PLATFORM, VLM) but fails at 45% on the Connection Database.

The message I get is:

----> BEGIN Standard Error
/opt/cisco/connection/lib/disaster-recovery/database_do_backup.py:29: RuntimeWarning: Python C API version mismatch for module iproduct: This Python has API version 1013, module iproduct has version 1012.
import iproduct
error writing output file

Any advice greatly appreciated. Thanks for reading.

[Udhay Kotwal]

The error message that's appearing in the DRS logs does not pinpoint to a specific failure reason, however, I'd suggest to check the below in sequential order:

1)Verify the free space available on the SFTP server, this error does come up when there is insufficient free space.
2)Reboot the CUC server / cluster, try backup again
3)I'm not sure which SFTP server is being used, but it'd be worth trying Cygwin on Titan.

Regards

Udhay

[Charles Rayer]

Magic, a reboot fixed it.

Plenty of free space, using Coreftp as a service.

Thanks