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Unity 8 upgrade and delay when accessing voicemail via TUI

kiru
Level 1
Level 1

We just recently upgraded our Unity UM 7.x with FO to 8.03. when hitting messages and after entering your password you just get dead air. when going back in and doing it again it works again. this is happening to everyone. i read in the release notes :

First Subscriber to Call Cisco Unity After Restart Hears Delay Before First

Prompt

The first subscriber to call Cisco Unity after the software has been restarted may hear several seconds of

silence before Cisco Unity plays the first prompt. Subscribers making subsequent calls do not experience

the delay. The silence occurs while Cisco Unity loads the conversations that are configured for the

system; the length of the delay depends on how many conversations are in use on the system.

is there a fix or known issue?

1 Reply 1

Scott Hills
Cisco Employee
Cisco Employee

Hello,

The message that you point out in the release note is not considered an issue. Rather the disclosure in the release note is make the installler aware that this is expected as a result of the current software design.

Thanks,

Scott