Unity call handler problem

[Maxim Abramov]

Hello,

If somebody can help me with Unity configuration, I will be appritiated.

I`ve got a number 555 with system call handler configured on Unity and all call gets forwarded to VM. When I am calling to 555 from my phone everything works fine. But when I try to forward all calls from another extention, let`s say from 444 to 555, I am hiting default Unity greetings for the number 555 instead of system one.

Any ideas much appritiated !

Maxim

[Rob Huffman · Accepted solution]

Hi Maxim,

This is the expected behavior as Unity will see the Forwarded number

of 444 instead of 555 and doesn't know what to do with it.

So, let's say you want to route 444 to the 555 Call Handler.

You   could create a Voicemail Profile in CUCM called "555 Transfer  or   whatever"  which points to DN 555 (**Voicemail Box Mask = 555).

Apply this new  profile to 444 (under DN config page VM-Profile in CUCM) and  when calls route  through 444 and forward to voicemail they will  receive the 555 Call Handler Greeting etc.

You could also use the Forwarded Routing Rule set up in Unity to create a rule for this 444 to 555 forwarding.

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

[Maxim Abramov]

Thank you Rob,

Voice Mail Profile works as a charm !

Regards,

Maxim

[Rob Huffman]

Hi Maxim,

You are most welcome my friend

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty