Unified Communications Infrastructure

Is it possible to set up a Call Manager (more specifically a UC500) to enable a caller to dial their way back to the Auto Attendant from a Cisco Phone user's voicemail.#Show ver:Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15...

I configured SIP Trunk between CUCM8.6 and MediaSense 8.5. And call between CIPT and 7975 both Video Capabilities is Enable.Video Call is actived fine but when play from Mediasense have only audio not video record.

Hello all,I just implemented the latest version of the Cisco UCC Server 2.01 and the Cisco Unified CallConnector Advanced clients on 10 PCs.  All is working properly except for 1 phone.   The phone is  a 7931 and I have 2 in the organization.  One wo...

Hi,   I want to know someinformation about Cisco BE 6000, can it work in active/active mode? if i have 2 Gatways with this 2 BE 6000 ,can the gateway also be in active/active mode?

I have a strange issue affecting Agents when they receive calls via CAD...The Agents are using software called Voyager that is accessed via a citrix client on there desktops, its basically a DB app to enter information from customers they receive ca...

Hello all,I have a quick question regarding CUOM(Operation Manager). How I could add devices' hostname to CUOM for monitoring? I could add IP address as below ,  if I only add IP address, then it looks NO "device name' field which I could add. Device...

I have CM 8.6.2.20000-2 and a variety of phone models (6941, 8945, 9951).I am setting up a 9951 phone with two CKEM 36 button line expansion modules. I have a mixture of speed dials and BLF/speed dials configured on the expansion modules. Everything ...

Hi all,I am configuring h323 gateway in my CUCM. I don't understand what are the differences between check or uncheck Media Termination Point Required box?Explaintation in the help is quite short to clarify. Anyone help me to describe this option?Tha...

Dear All,IP phones freezes in the middle of operations for example if there is an incoming call and when its picked up the phone still rings, further when I try to dial number it will give no dial tone and will not dial the number for like more than ...

I've been searching the web about SIP domain configuration and can't find what I'm looking for.We have different services in different location capable of providing SIP services : Telepresence, CUCM, VCS, Office Communicator and who knows what.My pro...

Hello,We are working on migrating our existing CUCM infrastructure from v7 physical on UCS to v9 running on VMware. I keep reviewing the documentation regarding requirements and am stuck on a particular verbage being used.For every hardware requireme...

Hi everybody,my customer has old Unity Connection 7, he wants new users, so in old time I order UNITY7-USR-E. Now It is not possible, UNITY7-USR-E is out of sale. Is there way to add users by order newer licence (R-UNITYCN9-K9)? Or he has to upgrade?...