11-15-2011 08:08 AM - edited 03-19-2019 03:57 AM
CUCM 6.1 and Unity 5.0
I have a CTI Route point in CUCM with a directory number 8070. In the DN settings, the 'Forward All' box is checked to transfer calls to Unity.
Using the Status Monitor in Unity I can see the call transferred to a specific call handler. However, when I view the properties of the call handler, there is no extension filled in in the profile properties of the call handler. Also, when I use the Audiotext Manager tool and search for the DN / Extension, it is not found in the list of Unity extensions.
Any ideas on how this is actually working? Any help or ideas would be appreciated. I have several DNs set up this way and we are trying to clean up / consolidate our call flows after some business restructuring. This was an inherited system. Thanks again.
Solved! Go to Solution.
11-15-2011 08:12 AM
Hi Thomas,
You may want to have a look at the Forwarded Call Routing Rules, could be triggering off the specific CTI RP's DN.
Hope that helps,
Brad
11-15-2011 08:12 AM
Hi Thomas,
You may want to have a look at the Forwarded Call Routing Rules, could be triggering off the specific CTI RP's DN.
Hope that helps,
Brad
11-15-2011 08:21 AM
There it is! Thanks for helping out the newb!
11-15-2011 08:24 AM
Sweet, not too painful
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