Unity Connection Routing Rule Defaults

[david.mackill]

Hello,

Is there any way to change the default settings for the direct/forwarded routing rules in particular if the rule is active or inactive?

We found that when we create a new routing rule, by default it has no routing rule conditions and is located at the top of the list meaning it matches everything and all calls to voicemail/auto attendants are matched and geting forwarded to the system dirrectory handler untill a condition is added.

Is there any way to avoid this from occuring?

David

[Brad Magnani]

Hi David,

Unfortunately admins just need to be extra careful when adding new rules.  Possibly put it in your SOP's for creating one and immediately disabling it until criteria has been added and tested?  It would a feature enhancement request to have a rule granted "Inactive" status upon creation.

Brad