Unity call routing / call handler schedule

[kbehymerisg]

I am trying to do the following:

Call comes in on PRI with telco sending the digits of 8830

Based on the following schedules the call should get transferred:

Mon-Fri 8am - 6pm

Transfer to 3830

Mon-Fri 6pm - 9pm

Transfer to 4830

Mon-Thur 9pm- 8am, Friday 9pm - Monday 8am, Holidays Transfer to 8840

I need help implementing this in Unity with call routing and call handlers. How can this be accomplished?

Thanks in advance

[Jaime Valencia]

create a schedule for each time frame and then create the necessary call routing rules assigning each one the right schedule

HTH

javalenc

if this helps, please rate

[kbehymerisg]

Thanks

I set the schedule in the call routing rules, but they have no affect and the only rule that matches is the rule with the schedule of always.

Very frustrating

Thanks

[Jaime Valencia]

have you considered TOD on the CUCM side?

HTH

javalenc

if this helps, please rate

[kbehymerisg]

I did consider, but the lack of holidays prevents me from using that.

Thanks

[esa786_2]

Hi Javalenc. Can you give us step by step config for this schedule issue. It will be greateful to you if u give us step since i am littel new to this.

regards

Gem