Unity Connection 11.5 Unified Messaging logs
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09-28-2017 07:35 AM
I have a Connection 11.5 server that has Unified Messaging/Single Inbox configured, and I have a single user that I can't get connected. I run the test and I get a timeout, even though everything seems to be configured identically to another user in the same division, and in the same Mailbox Database in Exchange. I was wondering if there's a log file that might shed some more light on what's actually happening. I suppose I could trace it from the Exchange end but I figure there will be less log traffic on the UCNX end.
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Unified Communications

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09-29-2017 04:51 PM
Kindly enable the following micro traces from Unity Connection Serviceability Page:
- CsEws : All Levels
- CuEsd : All Levels
- Cuca : All Levels
Download "Connection Tomcat Application" component logs from RTMT and check log file formed as diag_Tomcat_*.uc
For more details refer the chapter "Chapter: Troubleshooting Unified Messaging"
