Unity Connection 7 Call Handler

[Liam McDonnell]

Hi,

Soooo trying to setup a call handler in unity to answer a call then play a recorded message and then route the call to a hunt group in call manager.

This is what I've done so far.

1. Create hunt group (with line group, hunt list and hunt pilot)
2. Create CTI Route Point and add the inbound extension with fwd all to voice mail ticked
3. Create System Call Handler "A" in Unity connection, then under greetings activate the "Alternate" greeting record the message.
4. Create another call handler "B" with the transfer option "Alternate" enabled pointing to the hunt pilot number
5. In the Call handler "A" with the custom greeting change that "Alternate" Greeting to hand of to the other call handler "B" with the transfer option to the pilot number.

Issue is the call comes in gets forwarded to the unity call handler plays the message then doesn't route to the Hunt Pilot number, instead it gets routed to operator.

Question is do I have to configure the same partitions in Unity Connection (CSS) as CUCM CSS (for hunt pilot number) for the call to be routed back from unity to the cucm server?

Hope this makes sense and you've not pulled your hair out like me

Thanks,

Liam

[Rob Huffman]

Hi Liam,

Well, it sounds like you are halfway there

It very well could be a CSS/Partition issue here and an easy way to test

is to set up a lab phone with the same Partition and CSS as the CUC Ports

are set at. If you can call the Hunt Pilot # then this isn't the issue.

Can you please start with that test.

Cheers!

Rob