Unity Connection 7.x and Music-On-Hold

[dwilson1031]

Is there a way to prevent MoH from being played when Unity Connection transfers a caller from a mailbox to CallManager (7.x) but still allow MoH to be played when a phone user places a caller on hold or transfers a call to another extension?

[Jaime Valencia · Accepted solution]

Remove the MOH server from the device pool MRGL to which the VM ports belong.

You might need to create a new MRGL (with no MOH) and device pool for this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk