Unity Connection 9.1.2 - Single Inbox, one-way Exchange 2010 functionality

[Matthew Miktus]

Cisco Unity Connection version: 9.1.2TT1.11900-2TT1

Small installation - less than 200 subscribers.  Caller leaves a standard voicemessage for a CUC subscriber.  The MWI is lit on the phone, and the email with .wav attachment is delivered to Outlook successfully.

Logging in to OWA directly:

If you listen to the message via Phone, the state is changed from unread to read in outlook.

If you listen to the message via Jabber, the state is changed from unread to read in outlook.

If you delete from phone or Jabber, the message ios deleted from Outlook as expected.

If you listen to the message from Outlook, or change from unread to read, the change is not replicated back to CUC.  If you attempt to delete the message, you can't.

Need to know where to start looking, traces to dig through, etc.

Any help is appreciated.

Thanks

Matt

[Matthew Miktus]

If Exchange is upgraded from SP 2 - 3, or SU Roll-ups are applied, do the throttling policies need to be re-applied? 

i'm leaning toward a TAC case at this point, but this behavior is affecting 2 of my systems (8.6 and a 9.1.2) and I need to figure out why.

Thanks in advance/

[Anirudh Mavilakandy]

Have a look at the Removing EWS limits section,

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/unified_messaging/guide/9xcucumgx/9xcucumg020.html

They are different for SP2 and SP3.

Notifications from exchange are received via the Jetty service. Check if this service is running. You can also look at Jetty logs. Also ensure port 7080 is not blocked.

HTH

Anirudh

[Matthew Miktus]

Thank you. 

I will check these today. 

Do throttling policies reset when service packs or roll ups are applied? 

This was all working at one point 

[Anirudh Mavilakandy]

I don't think they'll reset. Not sure. I don't have much expertise on exchange. Were you able to get this working?