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1196
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10
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Unity Connection after greeting auto a DN

bo liu
Level 4
Level 4

hello

 

i want use UC to play a welcome promp,then auto dial a hunt pilot.

 

The user no need to dial any digist.

 

who can tell me how to do this????

1 Accepted Solution

Accepted Solutions

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

Create a 'hunt' group call handler with an extension=the hunt group.

Created another call handler, record the welcome greeting on it. Set the 'After greeting' action to send call to the 'hunt' call handler an 'attempt transfer'.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

2 Replies 2

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

Create a 'hunt' group call handler with an extension=the hunt group.

Created another call handler, record the welcome greeting on it. Set the 'After greeting' action to send call to the 'hunt' call handler an 'attempt transfer'.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

bo liu
Level 4
Level 4

Hi Aaron

 

thanks for you reply,yes i do this ,but in my problem,i set Times to Re-prompt Caller is 3,but when i dial in the script i only hear one time ..

 

i set this to 0 ,the problem has resove

 

thanks again