09-09-2014 08:26 AM - edited 03-19-2019 08:35 AM
I have a doubt. Every time you want to place a recording to announce whatever on CUCM-Unity environment, tipically the steps are:
On CUCM create a DN and forward to voicemail.
On UC create a System Call Handler with that extension and with a recording.
So far so good. If you call to that extension you hear the recording.
I have another phone with another extension and on forward busy or FwdAll condition I forward the call to the UC linked extension.
The doubt is why if I call to that phone I am not able to listen the recording, instead I listen the voice mail of the phone who started the call.
Is there a way to tweak this?
Best Regards
Jonás
Solved! Go to Solution.
09-09-2014 08:33 AM
That's the default behavior, yes, you can choose to use the original called number, or the last redirecting number for routing in CUC, but it's a global parameter, you need to determine if you actually need that for all your call flows, if not, you probably want to use call routing rules.
09-09-2014 08:33 AM
That's the default behavior, yes, you can choose to use the original called number, or the last redirecting number for routing in CUC, but it's a global parameter, you need to determine if you actually need that for all your call flows, if not, you probably want to use call routing rules.
09-09-2014 09:08 AM
Thanks Jaime your response were very helpful.
Finally I set up a new "Forwarded Routing Rule" sending the call to the desired Call Handler stablishing
the condition "Forwarding Station" equals to DN from redirect comes from.
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