Unity Connection Message Aging

[robparton]

Hello -

Version 11.5.1

We need to change the message aging policy on a portion of the users on system. We have created a new policy but are trying to figure out how to update the 400 users without touching each one individually. We do not see anything in the Bulk Administration. 

We have looked in the Unity Tool CUDLI but cannot determine how the different tables are connection to change the policy on the users we need.

Any guidance is appreciated.

Thanks

Rob

[Jonathan Unger]

Hi Rob,

If you want to go the CUDLI route, I would highly recommend that you carefully review the "CUDLI Basics" video posted on the tool landing page http://www.ciscounitytools.com/Applications/CxN/CUDLI/CUDLI.html

To quote Jeff Lindborg (the maker of the tool) on a critical point "When fetching data use a view and when setting data use a stored procedure".

A few items to remember when doing bulk work (in general):
1. Test your procedures against a non-production environment first! If you do not have a test environment you can request that your Cisco partner spin up a collaboration dCloud instance for you for a few days so you can mess around.

2. Make sure you have a valid backup of your production environment before making changes with this tool. It is extremely powerful and can do a lot of good or bad quickly.

Another potential option is the "Bulk Edit" option within the Unity GUI which does not rely on CSV files. Navigate to the "Users" page, increase the rows per page to 250, select the users you want using the tick boxes on the left hand side. You should be able to hit the next page button and keep selecting more users (I am not sure what the maximum is off hand though). Once you have selected the users you want, hit the "Bulk Edit" button on the bottom of the page, verify that the amount of users selected makes sense in the "Status" section of the page, and modify then apply your setting as desired.

Hope this helps.

- Jon